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Your website doesn’t end at launch. EnrolWeb offers post-launch support to keep your site fast, secure, and up to date. This page explains what’s included, when to reach out, and how ongoing maintenance works.

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Included post-launch support

Every website design package includes a support window (30, 60, or 90 days depending on package) that covers:

Bug fixes

We fix any issues we introduced during the build.

Training

Answer questions about editing content in your CMS.

Small tweaks

Minor design adjustments and content updates.

Performance checks

Monitor speed and uptime.

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Ongoing maintenance plans

Once your included window ends, you can subscribe to a maintenance plan to keep your site healthy:

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Essentials

  • Monthly WordPress core, theme, and plugin updates
  • Daily automated backups
  • Uptime monitoring
  • Basic security scanning

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Growth

  • Everything in Essentials
  • Monthly content updates (up to 2 hours)
  • Performance optimization
  • Priority email support

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Premium

  • Everything in Growth
  • Weekly content updates (up to 5 hours)
  • Advanced security monitoring and hardening
  • Monthly performance and SEO report
  • Priority phone and email support
Exact plan pricing depends on site size and features. Contact design@enrolweb.com for details.

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Common support requests

Update content

New pages, blog posts, images, or team bios.

Fix a bug

Something on the site isn’t working right.

Add a feature

Contact form, newsletter signup, or integration.

Speed optimization

Site is loading slowly and needs tuning.

Redesign a page

Refresh a page’s look or layout.

Full redesign

Time for a major refresh or new site.

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How to request support

1

Email design@enrolweb.com

Send a clear description of what you need.
2

Include details

Add the URL, screenshots, and any error messages if applicable.
3

Get a response

Our team confirms within 1 business day with next steps or a quote.
4

Track your request

Follow progress in your project board or reply to email updates.

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Response times

If your site is completely down, mark your email URGENT in the subject line and include the domain name in the first sentence so we can act fast.

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DIY resources

Want to handle small updates yourself?
  • Your CMS training video (sent after launch)
  • [WordPress Website Design](/Website Design/untitled-page-3) for WordPress tips
  • [Hosting Troubleshooting](/Web Hosting/managing-enrollments-4-2) for hosting issues
  • [SSL Troubleshooting](/SSL & Website Security/contact-2-2-2) for HTTPS issues
  • [Website Design Services](/Website Design/untitled-page)
  • [Choosing a Website Package](/Website Design/untitled-page-4)
  • [Website Project Process](/Website Design/untitled-page-4-2)
Need help now? Email design@enrolweb.com or general support at support@enrolweb.com.